Studio & Class Policies

We're excited to welcome you to Kraken Glass Studios. Please review the following policies before attending your workshop.

Before You Arrive

Workshops are for adults ages 18 and older. Wear closed-toe shoes and long pants. Safety glasses are required. You're welcome to bring your own safety glasses, or purchase a pair at the studio for $5. Please arrive 10–15 minutes before your scheduled class to check in and get settled. Regular and designated accessible (ADA) parking spaces are available next to the studio.

During Class

All workshops are alcohol and drug free. Anyone arriving under the influence will not be permitted to participate. Food is not permitted in the studio. Covered beverages are welcome. Please follow all instructor safety guidelines while using studio tools and equipment.

What's Included

Your registration includes:

  • All glass and materials

  • Professional tools

  • Safety equipment (except safety glasses)

  • Printed patterns

  • Expert instruction

You'll complete a stained glass project to take home the same day.

Open Studio

Students have access to studio tools during class. Glass and specialty materials may be purchased separately unless otherwise noted in the class description.

Cancellations & Rescheduling

Life happens!

You may reschedule your class with at least 48 hours' notice before your scheduled start time. Cancellations or reschedule requests made less than 48 hours before class are not eligible for refunds or credits. No-call/no-show registrations are forfeited.

Late Arrival Policy

Classes begin promptly. If you arrive more than 15 minutes after the scheduled start time, you may not be able to participate, as important safety instructions will have already begun. If you're running late, please contact the studio as soon as possible.

Student Projects

Please take your projects and personal materials home at the end of each class whenever possible. Kraken Glass Studios cannot be responsible for projects or materials left in the studio. Items left longer than 90 days after the final class session may be discarded if arrangements have not been made.

Health & Safety

Working with stained glass involves lead, solder, sharp glass, and other materials commonly used in traditional stained glass techniques.

If you are pregnant, have respiratory concerns, or have other health conditions that may be affected by these materials, please consult your physician before registering and contact us with any questions.

Frequently Asked Questions

Do I need experience?Not at all! Beginner workshops are designed for first-time students.

What should I wear?Closed-toe shoes, long pants, and comfortable clothing you don't mind getting a little dirty.

How many students are in each class?Most classes are limited to 6–8 students to ensure plenty of individual instruction.

Can I buy this as a gift?Absolutely! Gift certificates are available and make a great gift for creative friends and family.

How long are workshops?Most beginner workshops last approximately 3.5 hours.

We look forward to creating with you at Kraken Glass Studios!

Privacy Policy

At Kraken Glass Studios, we value your privacy. Any personal information you provide, including your name, email address, phone number, or payment information, is used solely to process class registrations, respond to inquiries, and communicate important updates about your workshops or purchases.

We do not sell, rent, or share your personal information with third parties except as necessary to process payments, fulfill services, or comply with applicable laws.

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our site.

By using our website, you consent to the collection and use of your information as described in this policy.

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.

If you plan to collect email addresses for a newsletter, online bookings, or sell products through Squarespace, I can also create a more comprehensive privacy policy that covers those features and better aligns with Squarespace's recommendations.

Returns & Refunds

We want you to be happy with your purchase! Unused stained glass supplies purchased in-store or online for studio pickup may be returned within 30 days of purchase with proof of purchase. Items must be in their original condition and packaging.

For safety and quality reasons, cut glass, custom-cut materials, opened supplies, and clearance or final-sale items are not eligible for return.

Refunds will be issued to the original payment method. Online orders picked up at the studio are subject to the same return policy as in-store purchases.

If you have any questions about a return, please contact us. We're happy to help!

Absolutely. Since your studio is in Pennsylvania and you offer classes to the public, I would structure this as an accessibility and service animal policy, rather than a "no animals" policy. Under the ADA, businesses open to the public generally must allow trained service dogs in areas where customers and participants are permitted, and Pennsylvania also prohibits public-accommodation discrimination involving the use of guide or support animals for a disability. (ADA.gov)

Here is a version tailored to a stained glass teaching studio, with the safety considerations built in:

Accessibility & Service Animal Policy

Accessibility

Kraken Glass Studios is committed to providing a welcoming, inclusive, and accessible environment for all students and visitors. We strive to provide reasonable accommodations and modifications to our policies, practices, and procedures when necessary to allow individuals with disabilities to participate in our classes, workshops, and studio activities.

If you require accommodation to participate safely and fully in a class or workshop, please contact us in advance whenever possible. We will work with you to determine whether a reasonable accommodation or modification can be provided without fundamentally altering the nature of the class or creating a legitimate safety risk.

Because stained glass activities involve sharp glass, cutting and grinding equipment, soldering irons, hot materials, chemicals, and other studio hazards, certain activities may require individualized safety considerations. Any safety determination will be based on the specific circumstances and actual risks involved, rather than assumptions or generalizations about a disability.

Service Animals

Service animals are welcome in areas of the studio where members of the public and class participants are permitted.

Under the Americans with Disabilities Act (ADA), a service animal is generally a dog that has been individually trained to perform work or tasks directly related to an individual's disability. Emotional support, comfort, therapy, or companion animals that do not meet the ADA definition of a service animal are not considered service animals under the ADA. State or local laws may provide additional protections in some circumstances.

When it is not obvious that a dog is a service animal, studio staff may ask only the following two questions:

  1. Is the dog required because of a disability?

  2. What work or task has the dog been trained to perform?

We will not ask about the nature or details of an individual's disability, require medical documentation, require proof of certification or training, or require the animal to demonstrate its task. Service animals are not required to wear a vest, identification tag, or special harness.

Service animals must remain under the control of their handler at all times. The handler is responsible for the care, supervision, feeding, and toileting of the service animal. The studio is not responsible for the care or supervision of a service animal.

Service animals may accompany their handlers in areas of the studio where the public or students are permitted, subject to applicable law and legitimate safety requirements.

A service animal may be excluded from the studio or a particular activity if:

  • The animal is not housebroken;

  • The animal is out of control and the handler does not take effective action to control it; or

  • The animal's presence creates a direct and significant safety risk that cannot reasonably be eliminated or reduced through appropriate modifications.

Any decision to restrict a service animal based on safety concerns will be made on an individualized assessment of the actual circumstances and risks involved. The decision will not be based on assumptions about a disability, breed, or general fear of animals.

If a service animal is appropriately excluded from a specific area or activity, we will make reasonable efforts to provide the individual with access to the goods, services, or instruction without the animal, as required by applicable law.

Studio Safety

For everyone's safety, service animals should remain in a location that does not obstruct walkways, workstations, emergency exits, or access to studio equipment. Handlers are responsible for maintaining control of their service animals and ensuring that the animal does not interfere with studio activities or the safety of other participants.

If a service animal's presence creates a safety concern related to a specific activity, the instructor may work with the participant to identify a reasonable modification, such as repositioning the participant's workstation or adjusting the location of the animal, when feasible.

Participants are responsible for informing the instructor of any accommodation needs that may affect their ability to safely participate in workshop activities. We encourage students to contact the studio before their class so that we have an opportunity to discuss potential accommodations and plan for a safe and successful experience.

We are committed to treating all students and visitors with respect and to providing equal access to our programs and services.